Refund Policy

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1. Your Rights Under New Zealand Consumer Guarantees Act 1993

As a New Zealand consumer, you have rights under the Consumer Guarantees Act 1993. This Act provides you with guarantees that products will be:

  • Of acceptable quality
  • Fit for purpose
  • Match their description
  • Match any sample or demonstration model

If a product fails to meet these guarantees, you have the right to a remedy, which may include repair, replacement, or refund.

2. Return Period

You have the right to return products purchased from Chimvlexbrdhapan within 14 days of receiving the product, provided the product is unopened and in its original condition. This is in addition to your rights under the Consumer Guarantees Act 1993.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unopened condition
  • The product must be in its original packaging
  • You must provide proof of purchase
  • The return request must be made within the return period

4. How to Return

To initiate a return, please contact us:

Email: touch@chimvlexbrdhapan.world
Phone: +64 9 477 5420

Please provide your order number and reason for return. We will provide you with return instructions and a return authorization number.

5. Return Shipping

Unless the product is defective or we have made an error, you are responsible for the cost of return shipping. We recommend using a trackable shipping method and retaining proof of shipment.

6. Refund Process

Once we receive and inspect your returned product, we will process your refund:

  • Refunds will be issued to the original payment method
  • Processing time: 5-10 business days after we receive the returned product
  • You will receive an email confirmation once the refund has been processed

7. Non-Refundable Items

The following items are not eligible for return:

  • Products that have been opened or used
  • Products damaged due to misuse or negligence
  • Products returned after the return period
  • Products without proof of purchase

8. Defective Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

9. Cancellation

You may cancel your order before it has been shipped. Once the order has been shipped, standard return procedures apply.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account or contact your credit card company. If the issue persists, please contact us.

11. Disputes and Complaints

If you have a dispute regarding a return or refund that we cannot resolve, you can contact:

12. Contact Us

For questions about returns or refunds, please contact us:

Customer Service
Chimvlexbrdhapan
17 Antares Place, Mairangi Bay
Auckland 0632, New Zealand
Email: touch@chimvlexbrdhapan.world
Phone: +64 9 477 5420

We aim to respond to all return and refund requests within 5 working days.